NapsixB2B Inbox: manage your seven business channels from one place
WhatsApp, email, Instagram, Facebook, X, LinkedIn and your site chat now live in a single inbox, with an agent that answers 24/7 and knows when to hand the conversation over.
Context
When a global business has to handle WhatsApp in one tab, Instagram in another, email in a third app and X mentions in a fourth, something always gets lost: time, context, and often the sale itself. Channel fragmentation is one of the most common problems in B2B operations, and it's usually solved poorly, by stacking disconnected tools that don't talk to each other.
NapsixB2B is rolling out Inbox, a module that unifies the seven channels where your customers already write to you into a single tray, with an AI agent available 24/7 to answer using what it knows about your business.
What changes
Inbox brings together in one place:
- WhatsApp Business, with an official number, approved templates and delivery states, through a native provider.
- Email, your usual mailbox or a Napsix Mail one, with replies going out from the same thread.
- Instagram and Facebook: direct messages, comments and reactions in the same inbox, without switching screens.
- X: mentions and direct messages, each with its own auto-reply permission.
- LinkedIn and reviews: comments on your company page and Google reviews, without switching tabs.
- Site chat (Concierge): an embeddable chat that serves whoever is browsing your website.
On top of that, the full social cycle is covered: publish with human approval before anything goes live, answer DMs, comments and reviews, measure per-post performance and response times per channel, and promote what works across 7 platforms with leads landing straight in your CRM.
What it means for you
With an agent bound to a channel, you decide what it can resolve on its own and what it needs to hand over:
- It answers from your knowledge base — it doesn't make things up.
- It checks your store live: stock, prices, order status.
- It hands the conversation over when it detects a human is needed.
- It leaves the contact logged in the CRM without anyone typing it.
- It pauses itself if something fails and comes back once resolved.
- It respects business hours and doesn't flood: it groups, waits and answers once.
- If you run several brands, each conversation is served by the account that received it.
- It uses official WhatsApp templates once the 24-hour window has closed.
If your company operates multiple brands or accounts, each agent only sees the accounts of its assigned brand, so there's no information crossover between different businesses.
What we do
Inbox is available on every plan for manual reading and replying; agent auto-reply is part of Pro+ plans. You can start by connecting a single channel and add the rest whenever you want — no need to migrate everything at once.
