If you work in operations, this will sound familiar.
- !An order changes status and you have to notify the customer, the team and update the CRM — manually
- !Weekly reports that take 4 hours to assemble by copying data from several places
- !Orders that fall behind because no one proactively checks their status
- !After-sales support repeating the same answers all day long
4 workflows your agent runs today.
No code. No rigid templates. The agent understands context and learns from your team.
Order tracking in Slack
When an order changes status in NapsixB2B, the agent notifies the #sales channel in Slack with the details, alerts the customer over WhatsApp and updates the CRM. All without you lifting a finger.
Automated weekly reports
Every Monday, the agent pulls the week's sales, RFQs and orders, generates a report in Google Sheets and emails it to leadership with an executive summary.
Automated after-sales support
A WhatsApp message comes in asking about order status. The agent identifies the customer, finds their order, replies with tracking and alerts logistics if there's a delay.
Proactive SLA alerts
The agent watches in-progress orders. If one nears its agreed SLA without moving, it alerts the #ops channel and proposes an action (escalation, supplier call, customer outreach).
What you see in the first week.
−4h
Per weekly report
24/7
Support coverage without adding headcount
−70%
Tickets escalated manually
Operations Agent
Specialized in order tracking, reporting and after-sales support. Connected to Slack, WhatsApp, Sheets, HubSpot and native NapsixB2B.
Preconfigured apps
