Solution sections · Technical Services
Every visit,
with more context.
Connect customer requests with history and open items to prepare service work.
Give XIA a specific first job.
Start with a team. Connect the organisation.
Scope can grow from one task to a company or a network.
Your team
One use case, an owner and the sources needed to start.
Your company
Cross-team coordination with defined scope, permissions and integrations.
Your network
Enterprise and Comunidades to explore multiple companies and white label.
From a request to a result you can review.
An example of how XIA organises context and prepares the next step.
Technical Services
Demo with sample data.
The tools behind the work.
Your team shares context; XIA prepares information and actions using available tools and permissions.
Napsix CRM
Contacts and opportunities with commercial context.
Projects
Project-linked tasks, milestones and owners.
Napsix Docs
Editable documents prepared for review.
Let context travel with the work.
| Need | Scattered work | With XIA and your team |
|---|---|---|
| Incoming information | Documents and messages in separate places. | Service request · Sample customer |
| Coordination | Agreements that need to be reconstructed. | Confirm access with customer |
| Result | A report detached from open items. | Service job sheet |
Why Napsix, XIA and Mato help your technical service
Three layers working together: the apps you already use, the agent that operates them and the model that understands the trade.
- Plataforma
NapsixB2B
Requests by WhatsApp, visits in Google Calendar and history in Gmail: your usual channels, with the data at hand.
- Google Calendar
- Gmail
- Agente
XIA
It gathers the customer's history, confirms access and leaves the job sheet ready for the technician.
- ModeloMatov1.0
It understands equipment, requests and history without being told, and writes the sheet in the shop's voice. At zero cost per token.
Define what connects your operation.
Choose the case, sources and actions. Then validate permissions and review the result with your team.
Diagnosis, repairs and certifications remain with qualified technicians. External calendars and service systems need connections and permissions.
Your tools, working with Napsix.
External apps need connections and permissions. You can also work with Napsix’s native apps.
- Google Calendar
- Gmail
I have prepared the next steps.
Tell us how your team works.
Before you start
Can I start with a single task?
Are integrations already activated?
Can this cover a company or a network?
What is the scope of this solution?
Give XIA a specific first job.
Let’s review where the workflow begins and what your team needs.
