The channels
Where your customers already write to you.
WhatsApp Business
Official number, approved templates and delivery states, through our native provider.
Email
Your usual mailbox, or a Napsix Mail one. Replies go out from the same thread.
Instagram and Facebook
Direct messages from your accounts, in the same inbox as everything else.
Chat on your site
Concierge: an embeddable chat that serves whoever is browsing your site.
With an agent inside
It answers at 3 a.m. and knows when to call you.
Bind an agent to a channel and decide what it can resolve alone and what it has to hand over.
- Answers from your knowledge base, not by making things up
- Checks your store live: stock, prices, the status of an order
- Hands the conversation over when it detects a human is needed
- Leaves the contact in the CRM, without anyone typing it
FAQ
What people usually ask.
Does the agent always answer?
You decide. It can answer everything, only after hours, or nothing until you switch it on. And you can pause it in one conversation without touching the rest.
What if the agent does not know?
It flags the conversation for a human and tells you. It does not invent: if it is not in your knowledge base or your apps, it says so.
Start today
Connect a channel and see what it answers.
Free to start. Begin with one and add the rest whenever you want.
