Every message,
one inbox that answers on its own.
WhatsApp, email, Instagram, Facebook, X and your website chat all land in the same place. An agent answers 24/7 with what it knows about your business, and when a conversation needs you, it hands it over.
Seven channels, zero tabs.
Where your customers already write to you.
WhatsApp Business
Official number, approved templates and delivery states, through our native provider.
Email
Your usual mailbox, or a Napsix Mail one. Replies go out from the same thread.
Instagram and Facebook
Direct messages, comments and reactions in the same inbox. Reply, hide or take private without leaving.
X
Mentions and direct messages, each on its own channel. Auto-reply runs under its own permission.
LinkedIn and reviews
Comments on your company page and Google reviews, to answer without switching tabs. No direct messages: LinkedIn does not expose them.
Chat on your site
Concierge: an embeddable chat that serves whoever is browsing your site.
Publish, answer, measure, promote.
Publish
Write once and schedule everywhere, with human approval before anything goes out.
Answer
DMs, comments and reviews land in the inbox; the agent answers 24/7.
Measure
Per-post performance, best time, volume and response times per channel.
Promote
Boost what works on 7 platforms and get the leads straight into your CRM.
It answers at 3 a.m. and knows when to call you.
Bind an agent to a channel and decide what it can resolve alone and what it has to hand over.
- Answers from your knowledge base, not by making things up
- Checks your store live: stock, prices, the status of an order
- Hands the conversation over when it detects a human is needed
- Leaves the contact in the CRM, without anyone typing it
- Pauses itself when something fails and comes back on its own once resolved
- Respects hours and does not flood: it groups, waits and answers once
- If you run several brands, each conversation is served by the account that received it
- Measure volume, response times and peaks per channel
- Uses official WhatsApp templates once the 24-hour window has closed
- Schedules follow-ups and warns you if Meta degrades your number quality
What others do in three tools, here in one.
Public data as of September 2026. If something changed, let us know.
| Capabilities | Napsix | Manychat | Metricool |
|---|---|---|---|
| Truly unified multichannel inbox | Sí | No | Sí |
| 24/7 AI agent with your knowledge | Sí | Sí | No |
| Human approval before publishing | Sí | — | Sí |
| Multi-brand per account | Sí | — | Sí |
| Managed comments and reviews | Sí | — | Sí |
| Integrated advertising with leads to CRM | Sí | No | No |
| Official WhatsApp with templates | Sí | Sí | No |
| Email in the same thread | Sí | No | No |
What people usually ask.
Does the agent always answer?
What if the agent does not know?
Does it serve several brands at once?
What if I have nothing connected?
Do I need a paid plan for the agent to answer?
Does LinkedIn have direct messages?
Can I promote a post?
Does anything go out without my permission?
WhatsApp broadcast?
Connect a channel and see what it answers.
Free to start. Begin with one and add the rest whenever you want.
